Order-to-Cash
Abbreviation
AR
Also known as
Receivables
Definition
Related terms
Order-to-Cash (O2C)
The end-to-end cycle from a customer's intent to buy through fulfillment, invoicing, cash receipt, and revenue recognition — including everything that happens when the chain breaks, such as disputes, deductions, and write-offs. O2C is simultaneously a finance process, a commercial process, and a customer-experience process, which is why ownership is so often ambiguous.
Days Sales Outstanding (DSO)
The average number of days to collect revenue after a sale. The most watched working-capital metric in AR: cross-industry median sits near 36 days, with bottom-quartile performance at 48 or more. At $1B of revenue, a single DSO day represents roughly $2.7M of working capital.
Collections
The structured pursuit of payment on outstanding invoices, from pre-due reminders through escalation, promise management, and pre-legal referral. Effective collections is a prioritization problem before it is a persuasion problem: the constraint is collector capacity against a long tail of accounts.
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Order-to-Cash
Allowance for Doubtful Accounts
The contra-asset reserve estimating the portion of receivables that will not be collected. Under the current expected credit loss model, the estimate must reflect forward-looking information rather than historical loss experience alone, which raises the evidentiary bar at audit.
AR Aging
The classification of outstanding receivables by days past due — typically current, 1–30, 31–60, 61–90, and 90+. Aging drives collection prioritization, reserve calculation, and the disclosure of concentration risk, though it is distorted by unapplied cash and open deductions.
Auto-Match Rate
The share of receipts applied automatically without human intervention. Rule-based systems typically achieve 60–80%; AI-driven cash application platforms report 90%+ by interpreting partial payments, naming variations, and unstructured remittance.
Average Days Delinquent (ADD)
The average number of days invoices are paid beyond their due date, computed as actual DSO minus best possible DSO. ADD is the cleanest single measure of collections effectiveness because it strips out the influence of granted terms.
Bad Debt
Receivables judged uncollectible and charged against earnings. Bad debt as a percentage of revenue below 0.5% is generally regarded as strong; 0.5–1.5% is typical. The metric is lagging by construction, which is why forward credit monitoring matters more than the ratio itself.
Best Possible DSO
Current receivables divided by credit sales, multiplied by days in period — the DSO that would obtain if every customer paid exactly on terms. The gap between actual and best possible DSO isolates collection performance from the effect of the terms themselves.
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